I can’t answer some of the questions on the claim form, what should I do?
The claim form provided is a general form covering many types of incidents.
Please provide as much information as you can regarding the incident.
However, if you do not know the answers to the questions asked or they do not apply to the incident for which you wish to make a claim, leave the question blank or answer N/A (not applicable).
How many estimates do I need to provide?
We usually ask you to provide 2 estimates so that we can compare costs submitted by repairers.
Please make every effort to comply with this requirement.
We do appreciate that in some circumstances you will only be able to provide 1 estimate. If this is the case, don’t worry, send this estimate and if we require any further information we will let you know.
Please ensure that all estimates are issued in your name as the contract for repair is between you and the repairer.
Will my vessel need to be surveyed?
Once we have received your claim form, estimates and any other supporting documentation, your file will be allocated to a handler.
They will then decide whether, based upon the value and/or complexity of your particular claim, a surveyor is required to inspect damage.
If we appoint a surveyor they will contact you to arrange a convenient time for inspection.
Who will pay for the survey?
Any cost incurred in inspection of your vessel by the surveyor will be paid for by us.
My repairer has asked for a deposit payment, what do I do?
You will need to obtain a pro forma invoice from your repairer for the deposit amount requested and submit it to us for payment.
You should ensure that the deposit request is issued in your name as the contract for repair is between you and the repairer.
I have the invoice(s) for repair, what do I do now?
If you wish us to pay repairers direct, send the invoice to us along with confirmation that you are satisfied with repairs and provide us with the repairers nominated bank account details if they have not already done so on their invoice.
If you pay the repairers direct then let us know that this what you have done and provide us with your nominated bank account details and we will reimburse you.
Please ensure that invoices are made out in your name as the contract for repair is between you and the repairer.
I know there is a policy excess to pay, how do I do this?
If you have asked us to pay repairers direct then you will need to settle the amount of your excess with them. We will pay the remaining balance.
If you have asked us to reimburse you then we will pay you net of your policy excess.
You can pay your policy excess to us over the telephone by credit or debit card (excluding American Express) and when your invoice is due for payment we will settle in full with repairers.
How long will it take for my claim to be settled after I have submitted invoices?
Once we have received invoices and bank account details for transfer of funds, it takes 3 to 5 working days to be processed through the banking system and to arrive in the recipients bank account.
Please note that payments being transferred outside UK may take a little longer.
My vessel is being repaired outside the UK, what are the arrangements for settlement in foreign currencies?
We can settle invoices in all currencies but we will need the repairers BIC and IBAN to transfer funds to their account.
Repairers are fully aware of this requirement and will produce the necessary details upon request if they do not already appear on their invoice.