How to make a claim
If your policy was incepted or renewed before 27th May 2025 please view our claims process by clicking on the button below.
If your policy was incepted or is due to renew on or after 27th May 2025 please follow the claims process detailed below...
Making a claim
If you have had an accident and want to make a claim under your insurance policy, here’s some helpful information to make the process simple.
Please notify the claims team of any incident or loss within 30 days of its discovery, or as soon as reasonably practicable.
Contact details
Email: gjwclaims@crawco.co.uk
Telephone: 0800 668 1114
Post: GJW Claims c/o Crawford and Company, The Hallmark Building, 106 Fenchurch Street, London, EC3M 5JE
Here are some useful guidelines to help you through your claims journey:
Where possible you should provide estimates for repairs/replacements as necessary and photographs evidencing damage.
At the claims teams’ discretion, they will appoint a surveyor or an investigator to assist them in dealing with your claim.
You should provide assistance to any persons appointed to investigate your claim.
Once it is agreed that they will cover your claim, they will write to you to confirm their assessment of liability and costs .
Please remember that the contract for repair is between you and the repairer and therefore all correspondence from the repairer should be addressed to you and instructions for repair(s) or replacement(s) must come from you.
Once repairs are completed you should provide the claims team with the final invoice(s) together with your confirmation that you are satisfied with the repairs.
They are able to settle your claim either to you or to your repairer upon your instruction and provision of nominated bank account details.
For more information on claims conditions, please refer to your Insurance Booklet.
