How to make a claim
If you wish to make a claim under your insurance policy, please notify the claims team of any incident or loss as soon as reasonably practicable. Contact information can be found within your Insurance Booklet and below.
Please ensure that you read through all claims conditions which are detailed within your Insurance Booklet, as these form part of your contract of insurance. If you do not, a claim may be rejected, or payment could be reduced, or your policy might be invalid.
Before making a claim, please review your Insurance Schedule to confirm that you have the appropriate insurance in place to cover the claim.
Claims under certain sections of your policy may be subject to an excess. This means that if your claim is successful, you will be responsible for paying part of the claim, or a specified amount of time will be deducted from the claim settlement calculation. Please refer to your Insurance Schedule/Booklet for details of any excesses and single article limits which may apply.
If your policy was incepted or renewed before 27th May 2025 please view our claims process by clicking on the button below.
If your policy was incepted or is due to renew on or after 27th May 2025 please follow the claims process detailed below:
Email: gjwclaims@crawco.co.uk
Phone: 0800 668 1114
Post:
GJW Claims
c/o Crawford and Company,
The Hallmark Building,
106 Fenchurch Street,
London,
EC3M 5JE
