Get in touch with GJW Direct

COVID-19 UPDATE

If you’re struggling to make your payments due to the impact of COVID-19, please contact us as soon as possible. Depending on your circumstances there are different ways we might be able to help, like:

  • Postponing the date payment is due
  • Changing your policy details to reflect your new circumstances
  • Removing any optional extras or policy upgrades you don’t need
  • Suspending your policy 
  • Cancelling your policy without any fees payable

If you would like to discuss payment options please speak to one of our friendly team on 0151 473 8000

FAQs

Perhaps our frequently asked questions could assist you in finding a quick solution to get you back on the water, sooner
Frequently ask questions
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Insurance

If you require further assistance, please call our experienced underwriting team. They're happy to help with all your boat insurance needs. Alternatively, click the button below to get a quote.
Get a Quote
  1. Telephone: 0151 473 8000 (Option 2 and 3)
  2. Email: insure@gjwdirect.com
  3. Opening Times Monday to Friday: 9:00am - 5:30pm

Claims

Our staffed emergency claims helpline is open 24 hours a day, 365 days a year so we’re always there when you need us to offer a swift response and give sound, practical advice. 24 hour staffed emergency claims helpline - 0151 473 8099
Log-in and Make a Claim
  1. Telephone: 0151 473 8000 (Option 1)
  2. Email: claims@gjwdirect.com
  3. Monday to Friday: 9am to 5.30pm

Send a Message to our Team

Alternatively, send our team a message and we'll do our very best to get back to you as soon as we're free. 

 

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Complaints

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0151 473 8000

Monday to Friday: 9am to 5.30pm

Write to:

The Chief Executive Officer

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Email: complaints@gjwdirect.com

We promise to respond quickly and fairly.

Registered & Head Office

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Registered in England and Wales 3277391