Get in touch with GJW Direct

FAQs

Perhaps our frequently asked questions could assist you in finding a quick solution to get you back on the water, sooner.
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Insurance

If you require further assistance, please call a member of our experienced team. They're happy to help with all your boat insurance needs. Alternatively, click the button below to get a quote.
  1. Telephone: 0151 473 8000 (Option 2 and 3)
  2. Email: insure@gjwdirect.com
  3. Opening Times Monday to Friday: 9:00am - 5:30pm

Claims

Our staffed emergency claims helpline is open 24 hours a day, 365 days a year so we’re always there when you need us to offer a swift response and give sound, practical advice. 24 hour staffed emergency claims helpline - 0151 473 8099
  1. Telephone: 0151 473 8000 (Option 1)
  2. Email: claims@gjwdirect.com
  3. Monday to Friday: 9am to 5.30pm

Complaints

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0151 473 8000

Monday to Friday: 9am to 5.30pm

Write to:

The Managing Director

GJW Direct

19 & 20 The Boatyard,

Swanwick Marina,

Swanwick,

Southampton,

Hampshire

SO31 1ZL

Email: complaints@gjwdirect.com

We promise to respond to you quickly and fairly.

Registered & Head Office

Munich Re Specialty Insurance (UK) Limited,

Union,

2-10 Albert Square,

Manchester,

M2 6LW

Company No. 01262636, authorised and regulated by the Financial Conduct Authority (FRN 310539).