Get in touch with GJW Direct

COVID-19 UPDATE

If you’re struggling to make your payments due to the impact of COVID-19, please contact us as soon as possible. Depending on your circumstances there are different ways we might be able to help, like:

• Postponing the date payment is due
• Changing your policy details to reflect your new circumstances
• Removing any optional extras or policy upgrades you don’t need
• Suspending your policy 
• Cancelling your policy without any fees payable

If you would like to discuss payment options please speak to one of our friendly team on 0151 473 8000

Send a Message to our Team

Alternatively, send our team a message and we'll do our very best to get back to you as soon as we're free. 

Complaints

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0151 473 8000

Monday to Friday: 9am to 5.30pm

Write to:

The Chief Executive Officer

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Email: complaints@gjwdirect.com

We promise to respond quickly and fairly.

Registered & Head Office

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Registered in England and Wales 3277391