COVID-19 UPDATE
If you’re struggling to make your payments due to the impact of COVID-19, please contact us as soon as possible. Depending on your circumstances there are different ways we might be able to help, like:
- Postponing the date payment is due
- Changing your policy details to reflect your new circumstances
- Removing any optional extras or policy upgrades you don’t need
- Suspending your policy
- Cancelling your policy without any fees payable
If you would like to discuss payment options please speak to one of our friendly team on 0151 473 8000
FAQs
Perhaps our frequently asked questions could assist you in finding a quick solution to get you back on the water, sooner
Insurance
If you require further assistance, please call our experienced underwriting team. They're happy to help with all your boat insurance needs. Alternatively, click the button below to get a quote.
Please note our Easter opening times for 2021 are ;
Good Friday: 9 - 1,
Easter Saturday: 9 – 1,
Easter Sunday: Closed,
Easter Monday: Closed
- Telephone: 0151 473 8000 (Option 2 and 3)
- Email: insure@gjwdirect.com
- Opening Times Monday to Friday 9:00am - 5:30pm
Claims
Our staffed emergency claims helpline is open 24 hours a day, 365 days a year so we’re always there when you need us to offer a swift response and give sound, practical advice. 24 hour staffed emergency claims helpline - 0151 473 8099
- Telephone: 0151 473 8000 (Option 1)
- Email: claims@gjwdirect.com
- Monday to Friday: 9am to 5.30pm
Send a Message to our Team
Alternatively, send our team a message and we'll do our very best to get back to you as soon as we're free.
Complaints
Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:
Telephone: 0151 473 8000
Monday to Friday: 9am to 5.30pm
Write to:
The Chief Executive Officer
Groves, John and Westrup Limited,
8th Floor Walker House,
Exchange Flags,
Liverpool,
L2 3YL
Email: complaints@gjwdirect.com
We promise to respond quickly and fairly.
Registered & Head Office
Groves, John and Westrup Limited,
8th Floor Walker House,
Exchange Flags,
Liverpool,
L2 3YL
Registered in England and Wales 3277391
