Live Chat, Closed!

COMPLAINTS

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0151 473 8000

Monday to Friday: 9am to 5.30pm

Write to:

The Chief Executive Officer

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Email: complaints@gjwdirect.com

We promise to respond quickly and fairly.

In the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Tel: 020 7327 5693
Email: complaints@lloyds.com

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address.

Financial Ombudsman Service
If you remain dissatisfied with our response to your complaint, or we have not completed our investigation after eight weeks, you are entitled to refer your complaint to the Financial Ombudsman Service. Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service is free and impartial and contacting them at any stage does not affect your legal rights.

The European Commission Online Dispute Resolution Platform (ODR)
You are also entitled to raise a complaint in relation to any products or services purchased online by registering your complaint with the Online Dispute Resolution (ODR) platform. Further details on this are provided on the ODR’s website (http://ec.europa.eu/odr).

Created by Mahmudur Rahman Shovyfrom the Noun ProjectCreated by Laurent Patainfrom the Noun ProjectCreated by Mister Pixelfrom the Noun ProjectCreated by Jonathan Lifrom the Noun Projectgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw iconsgjw icons