Contact Us

If you require further assistance, please call or write to us using the details below.

Alternatively you can complete our contact form.

Boat Insurance

Telephone: 0151 473 8000

Email: insure@gjwdirect.com

Monday to Thursday: 9:00AM to 5:30PM
Friday: 9:00AM to 8:00PM
Saturday: 9:00AM to 1:00PM

COVID-19 UPDATE

If you’re struggling to make your payments due to the impact of COVID-19, please contact us as soon as possible. 

Depending on your circumstances there are different ways we might be able to help, like:

  • Postponing the date payment is due
  • Changing your policy details to reflect your new circumstances
  • Removing any optional extras or policy upgrades you don’t need
  • Suspending your policy 
  • Cancelling your policy without any fees payable

If you would like to discuss payment options please speak to one of our friendly team on 0151 473 8000

 

 

Claims

Telephone: 0151 473 8000

Email: claims@gjwdirect.com

Monday to Friday: 9am to 5.30pm

24 hour staffed emergency claims helpline 0151 473 8099

 

Registered & Head Office

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Registered in England and Wales 3277391

 

Complaints

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0151 473 8000

Monday to Friday: 9am to 5.30pm

Write to:

The Chief Executive Officer

Groves, John and Westrup Limited,

8th Floor Walker House,

Exchange Flags,

Liverpool,

L2 3YL

Email: complaints@gjwdirect.com

We promise to respond quickly and fairly.

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